We’re here to help.
Questions about the app or something not working? Contact us by email.
support@ricewoodslab.com ↗You can contact us in English or Japanese.Make your report useful
- App version, device model, and iOS / iPadOS version
- Course, scene and selected language
- What happened and the steps to reproduce it
Please do not send passport numbers, real booking references, passwords or payment information. Hide personal information in any screenshots.
Common questions
How do I change the language?
Tap the globe button on the home or practice screen. Choose English, Japanese, or follow your device language.
Can I continue a course later?
Yes. Select the same course and tap “Continue practice”. Progress and language settings are saved on your device. Progress does not automatically sync across devices.
How do I restart a course?
Select the course, scroll down and tap “Restart”. This resets only that course. Deleting the app can also remove its saved progress.
Does practice work offline?
The practice courses work offline. Opening reference links, this support site or email requires an internet connection. Spoken prompts use the voices available in iOS.
Why can’t I hear spoken prompts?
Check your device volume and audio output, including connected Bluetooth headphones. Speech uses iOS voices; voice availability depends on the device settings.
Are there extra charges?
The app uses a single upfront purchase. All 18 courses are included. There are no in-app purchases, subscriptions or advertisements. The App Store shows the price for your region.
Can I book tickets or check real-time routes?
No. This is an independent educational app with fictional practice settings. For actual travel, follow current local signs and staff instructions. The app does not sell transport tickets or provide live service updates.