Get in touch
Contact Ricewoods Lab at support@ricewoodslab.com. Include the app version, device model, iOS version, and steps to reproduce the issue. Do not send passwords, card information, or unnecessary personal/client records. Redact sensitive details from screenshots.
support@ricewoodslab.com ↗Common questions
What is included for free?
Two pet profiles with visit records and PDF reports. A one-time Pro purchase removes the registration-count limit. The 100 MB total storage limit and 12-photo limit per record still apply to Pro. Each app has its own Pro purchase.
How do I restore Pro?
Open Settings → Explore Pro → Restore purchases. Use the Apple Account that made the purchase. Pro does not transfer your records: use Export backup and Restore backup for that.
Can I work offline?
Records and PDF generation work offline. Store prices, purchasing and restoring purchases use Apple services and require a connection. There is no automatic cloud sync.
Will I lose access without Pro?
Existing records, editing, backups and PDF reports stay available. Adding a new pet profile above the free limit requires Pro.
How do I change phones?
Export a backup from Settings before removing the app. Keep it in private storage, then import it on the new device. Restoring a backup replaces the current library. The app keeps a local recovery copy before replacement; this copy is removed when you delete the app. Automatic iCloud record sync is not included.
What if purchase approval is pending?
Wait for approval. Pro becomes active when Apple confirms the transaction. Cancelling a purchase does not unlock Pro. If a completed purchase has not appeared, try Restore purchases.